Zoī's meticulously crafted offerings are available to individuals aged 18 and above, seeking to undergo a comprehensive preventive assessment and receive ongoing support in adopting personalized lifestyle enhancements.
FAQ
Zoī Support Center
Our offering
Who can purchase a Zoī membership?
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Do you provide services for individuals with chronic diseases?
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Zoī's services are rooted in preventive medicine and well-being, and are not tailored for treating chronic conditions. If you’re dealing with a chronic condition, it's advisable to consult your physician. Nonetheless, having a chronic illness doesn't hinder you from benefiting from a Zoī preventive check-up alongside your curative treatment.
Do you address specific medical specialities?
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Preventive medicine, being inherently holistic, encompasses all aspects of an individual's well-being and lifestyle. Consequently, the medical disciplines covered are extensive, spanning from general medicine to cardiology, ophthalmology, endocrinology, otorhinolaryngology, gastroenterology, and gynecology, among others.
What happens in-between Zoī check-ups?
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Our program includes access to an application which draws on behavioral science to help you implement your doctor’s recommendations. The app can track your progress and even enable you to keep in touch with your doctor until your next health check-up.
What types of doctors are available on your platform?
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The participating doctors on our platform are skilled general practitioners with specific training and experience in preventive medicine.
In what languages is the service available?
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Yes, our service is currently available in French and English.
Do you provide ad hoc consultations?
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Consultations with doctors are only offered as part of the Zoī membership.
DATA
Can I recover all my health data?
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Of course, you have the ability to access and download all your data within the Zoī app whenever you wish. For more details on how we collect and process your personal and health data, as well as information about your rights, please refer to our Privacy policy.
How is my data secured?
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We have implemented robust measures, including end-to-end encryption and pseudonymization mechanisms to thwart unauthorized access and safeguard your identity. To find out more about how we collect and process your personal and health data, please refer to our Privacy Notice.
Where is my health data stored?
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In accordance with the law, all your data is stored on servers located within the European Economic Area by a certified health data hosting provider ("Hébergeurs de Données de Santé" - HDS).
Who owns my health data?
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Your health data is exclusively owned by you, and we handle it with the utmost care. It will never be sold in any form whatsoever. Your health data will solely be shared with healthcare professionals responsible for your ongoing care within the framework of the Zoī preventive check-up program, partner laboratories, and our service providers whose services are strictly necessary to perform the check-up, in accordance with our Privacy Notice.
Will my data be used for research purposes?
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With your explicit consent, and only in this case, the data collected within the scope of your preventive check-up will be used for research purposes, for example, to enhance our services and our application, or as part of research projects in the health sector, for public interest purposes. It will never be monetized. To learn more about how we collect and process your personal and health data, please refer to our Privacy Notice.
Will you sell or share my data with third-parties?
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No, we do not and will never engage in the sale of any of your data. Your health data is exclusively shared with healthcare professionals overseeing your ongoing care within the Zoī preventive check-up pathway, along with partner laboratories and and our service providers whose services are strictly necessary to perform the check-up. Both your medical and lifestyle-related data shared through the app, which you've consented to share, will be pseudonymized throughout the process to safeguard your identity. To find out more about how we collect and process your personal and health data, please refer to our Privacy Notice.
LOCATION
Where is the Zoī center located?
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Zoī Vendōme center is located at 12, rue Volney, in the second arrondissement of Paris.
Is there a Zoī center near me?
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For the time being, all check-ups are carried out at the Zoī Vendōme center, in Paris. Your check-up is the only part of the ZoĪ experience that requires being on site. All follow-up can be done remotely.
Are you planning to build other centers?
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To meet the growing demand for preventive medicine services, we are planning to operate other check-up centers, particularly out of France. Stay tuned.
SUBSCRIPTION
How can I directly subscribe to your service?
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As a Corporate account, how can I subscribe to multiple check-ups for my employees and key stakeholders?
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Do you accept health insurance?
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OTHER
How can I report a problem?
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Please know that we are here to assist you and provide the necessary support. If you encounter any problems or have any concerns, please direct them to conciergerie@zoi.com.
What does Zoī mean?
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Zoī originates from the Greek word “zoi,” meaning "life."